Privacy Policy
Little Pix are subject to the provisions of the Privacy Act 1988, which requires organisations bound by the Australian Privacy Principles (APPs) to have a Privacy Policy.
Little Pix regards customer privacy as an important part of our relationship with our customers. The following Privacy Policy applies to all Little Pix users.
To use the Little Pix website, Little Pix may require information from you to ensure we provide the best service possible. All correspondence may be collected and stored, particularly regarding sales, support and accounts, including email. Any information collected by Little Pix is collected via correspondence from you or your child care centre / school. This may be via the telephone, email, mail or through our website.
Little Pix uses this information in ways that are necessary for us to conduct business with our customers, and this includes but is not limited to:
1. Fulfilling orders for photos and other products placed by the customer
2. Customer service enquiries
3. Customer surveys
4. Product updates and offers from time to time
5. Information on Photography Day
6. Updates on the delivery status of your order.
If you do not identify yourself or instead use a pseudonym, we may be unable to provide you with photos or other products. If we do not have enough information to produce your order, it may impact the delivery of your order to either the school or nominated address.
Any details collected from Little Pix customers are required to provide you with our products, services and to provide a high level of customer service. Correspondence is recorded to provide service references and to assist in our staff development.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on the Little Pix website, we encrypt your personal information.
If you purchase a product from Little Pix, we may request certain personally identifiable information from you. You may be required to provide contact details (such as name, email and postal address) and financial information (such as credit card number details). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
To protect your personal information and images Little Pix takes reasonable steps and follow industry best practices to ensure that information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. All information and images are stored securely, and all electronic material is protected by enterprise-grade firewall security, data encryption, data access authorisation controls and virus protection. Mechanisms used to protect your data are checked and updated regularly.
All chosen images are kept indefinitely by Little Pix unless we are requested in writing to dispose of them. The archived images are used when we receive requests for reprints of lost or damaged photographs. Printed material that is not required to fulfil orders are securely shredded and disposed of.
Digital files of portrait images (not groups / classes) are stored for parents and/or carers to access on Little Pix’s secure network. External access to the images is only available to parents and carers using the unique personalised code shared by Little Pix.
We rely on the Child Care Centre to only provide personal information on students whose parents and/or carers have given permission for their details to shared for school photography purposes. If any child is under a Child Protection Order and that order contains a non-photography clause, we do not obtain personal information about that child.
Group/Class images will only be supplied to the parents and carers of students appearing in the photo (or would have been in the group but were absent on the day of photography). Printed photography products may be supplied to the Child Care Centre for their use for ID booklets, to display class photos or for use on parental portals.
Little Pix does not share any information with third parties for any unknown or unrelated uses. Little Pix reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
The terms and conditions set out in this Privacy Policy only cover the domain name of https://www.littlepix.com.au
If your identifiable information changes or you no longer desire our service you may correct, update, delete or deactivate by emailing us at info@littlepix.com.au
If we make changes to our Privacy Policy we will post those changes to the document, the Little Pix website homepage and other appropriate places. Little Pix will undertake all measures to ensure customers are aware of what information is being collected, how it is used and under what circumstances it is disclosed, if any. Little Pix reserves the right to modify this Privacy Policy at any time, so please review it frequently.
If you have any questions or concerns regarding this Policy, you should first contact Little Pix via phone on 0410 759 660.